Q: Can I return or exchange my order?
A: All goods sold are non-exchangeable and non-refundable, except for goods received that are incorrect or defective.
Returns & Exchanges
Q: I received a defective item. How do I request an exchange?
A: If a product ordered from our website reaches you damaged or defective, please email us at info@ambers-pharmacy.com with your order number and a photograph of the item, and we’ll review the matter. Items are only eligible for review and exchange if we receive your email within 7 days of the date you received it.
Q: I received an incorrect item. How do I request an exchange?
A: If you believe you’ve received the wrong item, please email us at info@amber-pharmacy.com with your order number and a photograph of the item. We’ll review your query and find the most suitable option to resolve it.